Delivery and warranty

City delivery runs in an agreed time window on the next working day after the order is confirmed.

Collection in person is available once we confirm in writing that the item is reserved. We do not reserve without that confirmation, so that we never promise stock that has already gone.

Regional orders ship by carrier. Cost and lead time are quoted before payment and recorded in the order confirmation.

Components are packed in antistatic material with additional cushioning. Transit damage is recorded by report with the carrier.

The warranty term for each item is stated on its product page and matches the manufacturer's official term.

A warranty claim is handled on written application with the receipt or other proof of purchase. Diagnosis is carried out within the period set by the consumer protection law.

Warranty does not cover mechanical damage, liquid ingress, voltage surges, or evidence of opening where the design does not provide for it.

Computer components are technically complex goods. Goods of proper quality in that category cannot be returned or exchanged.

Where a manufacturing defect is found, the buyer may require replacement, a proportionate reduction in price, or a refund, under the procedure set by the consumer protection law.

Refunds are issued by the same method the payment was made.